I missed you! How are things? Are there any new and awesome collections I can't buy?
( i have to laugh about it to keep from crying :P)
Anyway, Today's mani is Propaganda by the wonderful folks at Illamasqua. As you can see, Propaganda is a drop-dead gorgeous midnight blue jelly. I've worn this several times an I have a deep and serious love for this colour.
The application is perfect. I used 2 coats for this mani, but one coat also looks fantastic.
I first heard about Illamasqua 2 years ago, after InStyle magazine did a feature on Muse (the gorgeous teal that became the first Illamasqua polish I ever purchased.)
I love this brand because not only do they have great make up, and support worthy causes, but their customer service is excellent as well.
*please ignore my visible trauma lines*
A few months ago, I placed an order through their website. Since I ordered it around the Christmas holiday, I expected there to be some delay. Two months and one additional order later, I contacted them to ask what happened. They promptly sent me a tracking number and a link so I could check the status of my order and follow up with Canada Post.
When I called Canada post, they told me that they didn't know where my parcel was. According to their website the parcel was shipped to Montreal in January! (nearly a month before) and they could not trace the parcel after that.
In other words, they lost it.
I sent another email to Illamasqua to see if they could get more information than I could. When their rep contacted Canada Post, she confirmed that the parcel was lost. They apologized and sent me a replacement parcel that arrived approximately 2 weeks later.
This my friends,is how you keep a customer. Illamasqua really stepped up and took the initiative, (even if it was Canada Post's fault the parcel was
stolen lost) I don't care what the exchange rate is, I'm officially an Illamasqua customer for life.
Do you have a tale of excellent customer service? Or is there a negative instance that you'd like to share?
Let me know in the comments!
Ginger-who just received 2 Zoya nail polishes that I do not remeber ordering. Uh oh.